HPN Expo

Deep Dive - Urgent Care 2024

7 March, London

  • Day 1

07 March 2024

  • 8:00 am - 9:00 am

    Main Room

    Registration

  • 9:00 am - 9:05 am

    Main Room

    Chair’s opening remarks

    Ned Hobbs

    Chief Operating Officer and Deputy Chief Executive
    Walsall Healthcare NHS Trust

    Welcome to HPN Urgent Care!

  • 9:05 am - 9:40 am

    Main Room

    Winter round up – key lessons and reflections about winter 23/24

    Ned Hobbs

    Chief Operating Officer and Deputy Chief Executive
    Walsall Healthcare NHS Trust

    Miriam Deakin

    Director of Development and Engagement
    NHS Providers

    Chris Morrow Frost

    GIRFT Clinical Lead for Emergency Medicine and Urgent Care
    NHS England

    Anna Parry

    Managing Director
    Association of Ambulance Chief Executives

    Chris Moulton

    National Clinical Lead and Emergency Medicine (GIRFT)
    NHS England

    Our expert panel will provide an understanding of the national challenges seen during winter 23/24, as well as emerging themes in the evolving landscape of healthcare technology, innovation, and good practice – strategies or tools that...

  • 9:40 am - 9:55 am

    Main Room

    Shaping Healthcare Contact Centres with AI Innovations

    Martin Taylor

    Deputy CEO
    Content Guru

    \Healthcare contact centres are undergoing a transformative shift, embracing omni-channel cloud architecture – an essential foundation for the AI-driven future. Extending into innovations such as generative AI, this future will reconst...

  • 10:00 am - 10:10 am

    Main Room

    Dragons' den speed presentations

    Our signature ‘Dragons’ Den’ session provides each solution provider with an opportunity to deliver a short 60 second pitch, explaining why they are here and how their services can help tackle some of the sector’s ongoing challen...

  • 10:15 am - 11:05 am

    Main Room

    Coffee break and business meetings

    10 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.

  • 11:10 am - 11:40 am

    Main Room

    Panel discussion: Planning for the future

    Mark England

    Chief Executive
    Health Navigator

    Miriam Deakin

    Director of Development and Engagement
    NHS Providers

    Bishoy Dimitri

    Chief Clinical Information Officer
    Oxford University Hospitals NHS Foundation Trust

    Peter Grace

    Associate Divisional Director for Intermediate Tier Servicers & Clinical Nurse Lead for Digital Health  & Extensive Care 
    Tameside & Glossop NHS Trust

    AI is increasingly used to predict demand and the integration of technology in both hospital and out-of-hospital operations. But how will these advancements impact challenges associated with urgent care, and more widely improve populatio...

  • 11:45 am - 12:00 pm

    Main Room

    Effective Change + Better Healthcare = Brighter Futures

    Natasha Bradley

    Commercial Manager
    The Inform Team

    Jack Stamp

    Change Manager
    The Inform Team

    Join our story of people, change and technology with the noble cause of healthcare, transforming challenges into stories of success and innovation. We believe every technology adoption and culture shift is a step towards unprecedented pa...

  • 12:05 pm - 12:20 pm

    Main Room

    Making it easier to access the right care

    Caroline Capell

    Programme Director of Urgent and Emergency Care
    NHS Buckinghamshire, Oxfordshire and Berkshire West Integrated Care Board

    NHS Buckinghamshire, Oxfordshire and Berkshire West ICB’s Programme Director of Urgent and Emergency Care (Buckinghamshire) Caroline Capell, shares practical examples and learnings from their Bucks UEC Plan to achieve the requirements ...

  • 12:20 pm - 1:00 pm

    Main Room

    Networking lunch

  • 1:05 pm - 1:35 pm

    Main Room

    Panel discussion: What does integrated care actually look like and how can it support urgent care across the population?

    Ned Hobbs

    Chief Operating Officer and Deputy Chief Executive
    Walsall Healthcare NHS Trust

    Jo Fletcher

    Associate Director of Urgent and Emergency Care Integration
    East of England Ambulance Service NHS Trust

    Helen Bennett

    Deputy Director, Emergency Care Intensive Support Team
    NHS England

    Mustafa Malik

    Chief Executive
    Greater Peterborough Network

    Leilah Dare

    GIRFT Emergency Medicine Clinical Advisor
    NHS England

    Unpicking the practical implementation and benefits of integrated care systems, this panel will delve into the role of ICBs and highlight the importance of collaboration across primary care and secondary care in delivering urgent care.

  • 1:40 pm - 2:30 pm

    Main Room

    Coffee break and business meetings

    10 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.

  • 2:35 pm - 3:05 pm

    Main Room

    Panel discussion: Harnessing new ways of working  

    Mustafa Malik

    Chief Executive
    Greater Peterborough Network

    Trish Cavanagh

    Deputy Chief Executive
    Tameside & Glossop NHS Trust

    Helen Bennett

    Deputy Director, Emergency Care Intensive Support Team
    NHS England

    Explore three insightful 8-minute presentations, followed by engaging discussions and Q&A, as we delve into learning from across the country.

  • 3:45 pm - 4:00 pm

    Main Room

    Reflections and Next Actions/Commitments

  • 4:00 pm - 5:00 pm

    Main Room

    Networking Drinks Reception

  • 11:45 am - 12:00 pm

    Focus Group 1

    Solving the problems with Patient Flow; there is no silver bullet

    Lisa Riley

    Deputy CEO & VP of Strategy & Sales
    VitalHub UK

    Join Lisa Riley, Deputy CEO of VitalHub UK, as she explores the patient flow challenges currently being faced across urgent and emergency care, and the ecosystem of solutions that are required to fix them.
    When it comes to urgent c...

  • 12:05 pm - 12:20 pm

    Focus Group 1

    Operational AI in practice: UEC flow and discharge

    Hugh Neylan

    Head of Health
    Faculty

    The age of AI is here. Tools like ChatGPT have us all re-imagining the ways that we work. But what are the most relevant use cases for AI in healthcare today? What working example solutions can you put in place now to deliver superior pa...

  • 3:10 pm - 3:40 pm

    Focus Group 1

    Optimizing Virtual Care

    Trish Cavanagh

    Deputy Chief Executive
    Tameside & Glossop NHS Trust

    Grace Wall

    Divisional Director for Intermediate Tier Services
    Tameside & Glossop NHS Trust

    Peter Grace

    Associate Divisional Director for Intermediate Tier Servicers & Clinical Nurse Lead for Digital Health  & Extensive Care 
    Tameside & Glossop NHS Trust

    nhancing Healthcare Through Optimal Utilization of Virtual Wards: a System-Wide Approach to Patient Benefit, we will explore and promote the effective utilization of virtual wards, in supporting urgent care

  • 3:10 pm - 3:40 pm

    Focus Group 2

    System Control Rooms to Improve Quality

    Charlotte Aston

    Director of Hospital Transformation
    NHS England

    The implementation of a dedicated control room is crucial to fortify operational oversight & ensuring real-time monitoring that supports strategic decision-making and improving patient experience.

  • 3:10 pm - 3:40 pm

    Focus Group 3

    Connecting Service Users to the Most Appropriate Points of Care

    Martin Taylor

    Deputy CEO
    Content Guru

    Delve into the application of Artificial Intelligence (AI) in developing a forward-looking perspective on workload management, aiming to enhance operational efficiency and proactively address future challenges. The primary goal is to exp...

Register Now

Deep Dive - Urgent Care 2024

7 March, London