\Healthcare contact centres are undergoing a transformative shift, embracing omni-channel cloud architecture – an essential foundation for the AI-driven future. Extending into innovations such as generative AI, this future will reconstruct patient management by streamlining tasks such as appointment booking, repeat prescriptions and routing patients to the appropriate point of care.
Join Martin Taylor, Deputy CEO and Co-founder of Content Guru, for an in-depth exploration of the cutting-edge Patient Relationship Management system deployed across NHS London 111. Come and learn how technology is demolishing barriers, dismantling longstanding issues such as disparate databases, inefficient IVRs, and overwhelmed phone lines, and building the foundations of a more efficient and patient-centric approach. Don’t miss this blueprint for the future of healthcare contact centres!