Delivering Tangible Solutions For Real-World Issues

HPN SOUTH 2024 AGENDA

HPN is a unique, two-day learning and networking event which brings together the most inspirational leaders and transformational suppliers in the healthcare sector to share cutting-edge insight, knowledge and experience. Our agenda is carefully curated to address the most relevant and emerging challenges in the sector.

HPN South 2024

27th - 28th June, Radisson Blu, Edwardian Hotel, Heathrow

Day 1
Day 2

27 June 2024

8:00 am - 8:45 am

Main Room

Registration
8:45 am - 8:55 am

Main Room

Chairs' opening remarks

Jacqueline Totterdell

Group Chief Executive
Epsom and St Helier University Hospitals and St George’s University Hospitals NHS Foundation Trust

Welcome to the Healthcare Partnership Network!
8:55 am - 9:35 am

Main Room

Harness the power of technology and data to create a healthier future for all

Jacqueline Totterdell

Group Chief Executive
Epsom and St Helier University Hospitals and St George’s University Hospitals NHS Foundation Trust

Helen Crowther

National Digital Primary Care Nurse Lead
NHS England

Harvey McEnroe

Chief Operating Officer
Royal Papworth Hospital NHS Foundation Trust

Rakesh Patel

Chief Clinical Information Officer
The Hillingdon Hospitals NHS Foundation Trust

Our panellists from across the health system will explore how digital technologies, advanced data analytics, and artificial intelligence can revolutionise healthcare and improve population health outcomes. Recognising the importance of b...

Our panellists from across the health system will explore how digital technologies, advanced data analytics, and artificial intelligence can revolutionise healthcare and improve population health outcomes. Recognising the importance of building trust amongst our communities, these innovative approaches must be deployed rapidly and at scale across the NHS and beyond to realise their full potential.
9:35 am - 9:55 am

Main Room

Faster input, better output – how to make smart data

Alex Johnston

Country Leader, UK and Ireland
Solventum

To effectively tackle increasing patient demand, rising costs and staff shortages, Trusts need to consider how to leverage the data they collect along the patient journey. To extract key insights to support service redesign, without incr...

To effectively tackle increasing patient demand, rising costs and staff shortages, Trusts need to consider how to leverage the data they collect along the patient journey. To extract key insights to support service redesign, without increasing the workload of their already stretched clinical staff.

Hear how Solventum is accelerating innovation in artificial intelligence-powered conversational solutions to halve the amount of time clinicians spend on administrative tasks, transform unstructured data into actionable data through state-of-the-art synoptic reporting and natural language understanding. This enables data-driven decision making through Solventum’s Population Health Management solutions to prioritise patients on your waiting lists.

By proactively filling gaps in medical documentation, reducing code omissions and intercepting errors that lead to poor data quality, Solventum has helped Trusts obtain £Ms in additional reimbursement via tariff uplift for the services they provide. This should be a Trust’s key focus now that all elective care is funded using the NHS Payment Scheme.
10:00 am - 10:40 am

Main Room

Dragons' den - speed presentations

Our signature ‘Dragons’ Den’ session provides each solution provider with an opportunity to deliver a short 60 second pitch, explaining why they are here and how their services can help tackle some of the sector’s ongoing challen...

Our signature ‘Dragons’ Den’ session provides each solution provider with an opportunity to deliver a short 60 second pitch, explaining why they are here and how their services can help tackle some of the sector’s ongoing challenges.
10:45 am - 12:00 pm

Main Room

Coffee break and business meetings

15 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.
12:05 pm - 12:25 pm

Main Room

Delivering transformational change at scale and with pace

Rachel Murphy

Founder
Grafter

Dorothy Bean

Senior Clinical Lead, Transformation Directorate
NHS England

Joshua Chandler

Chief Digital Information Officer
Bedfordshire Hospital NHS Trust

Matthew Little

Chief Nursing Information Officer
Gloucestershire Hospitals NHS Trust

Our panel will discuss the immense potential of digital technologies to transform healthcare. By addressing challenges such as interoperability and trust, and by focusing on scalable and collaborative approaches, the healthcare sector ca...

Our panel will discuss the immense potential of digital technologies to transform healthcare. By addressing challenges such as interoperability and trust, and by focusing on scalable and collaborative approaches, the healthcare sector can achieve significant improvements in patient outcomes and operational efficiency. The insights and strategies shared will serve as a roadmap for driving digital transformation across the NHS and beyond.
12:45 pm - 1:05 pm

Main Room

Utilising the independent sector to support Trusts in tackling NHS waiting lists

Georgina Bird

Product Manager
18 Week Support Limited

The NHS faces many challenges with waiting lists, including estate capacity, workforce, and financial constraints. Understanding these obstacles in elective care recovery and identifying some of the key opportunities where Trusts can par...

The NHS faces many challenges with waiting lists, including estate capacity, workforce, and financial constraints. Understanding these obstacles in elective care recovery and identifying some of the key opportunities where Trusts can partner with the independent sector to support in solving their specific challenges and meet the NHS targets with patient experience at the forefront.
1:10 pm - 1:30 pm

Main Room

Believe the hype: How 16 NHS Trusts are using conversational-AI to achieve tangible benefits- today!

Paul Boland

Healthcare Director
EBO

Join Paul as he showcases real life examples of how EBO’s AI solution is helping NHS Trusts across the UK. From saving 2000 hours of staff time to achieving 94% patient satisfaction, Paul will highlight the Trusts that are winning with...

Join Paul as he showcases real life examples of how EBO’s AI solution is helping NHS Trusts across the UK. From saving 2000 hours of staff time to achieving 94% patient satisfaction, Paul will highlight the Trusts that are winning with AI.

Whether its automating complex self assessments to handling appointment management, find out how EBO is already proving the case for automated conversation in the NHS.

Paul will also introduce EBO’s Intelligent Patient Portal- a next generation portal designed to increase patient adoption and deliver a step-change in effective patient communications.
1:30 pm - 2:15 pm

Main Room

Networking lunch

An opportunity to connect with your peers and suppliers to talk over the learnings from the event. Lunch is served buffet style and a range of options are available to cater for different dietary requirements.
2:20 pm - 2:50 pm

Main Room

Group roundtable discussion: Supporting a diverse workforce – bringing your whole self to work

Paul Bytheway

Group Chief Delivery Officer, Healthcare Portfolio Director
NHS Humber Health Partnership, PNE

Ambra Caruso

Head of Digital Transformation
Health Innovation Network South London

Sharon Price

Clinical Digital Lead
Sussex Partnership NHS Foundation Trust

Ellen Edenbrow

Co-founder
Inclusive Health

Sam Bundu-Kamara

Chief Pharmacist and Clinical Director of Medicines Optimisation
Buckinghamshire Healthcare NHS Trust

Developing an organisation-wide culture to drive improvement requires a diverse and engaged workforce, our expert panel will share strategies that have supported successful engagement that celebrate the diversity of the NHS workforce and...

Developing an organisation-wide culture to drive improvement requires a diverse and engaged workforce, our expert panel will share strategies that have supported successful engagement that celebrate the diversity of the NHS workforce and to harness this when implementing change.
2:55 pm - 3:15 pm

Main Room

Increase capacity and reduce the burden of administration with single EPR integrated virtual consultation and speech recognition solution

Liam Murphy

Head of Sales
T-Pro

T-Pro’s AI-driven solutions help transform health services delivery – from clinic management and virtual consultation to the creation of clinical documentation using speech recognition.
T-Pro helps manage patient appointmen...

T-Pro’s AI-driven solutions help transform health services delivery – from clinic management and virtual consultation to the creation of clinical documentation using speech recognition.
T-Pro helps manage patient appointments and remote consultations and supports a more productive documentation experience before, during, and after the patient consultation – all while helping healthcare organisations manage quality assurance and comply with NHS standards, including Transfer of Care requirements.
Our solutions reduce DNAs, improve access to care and reduce unnecessary hospital visits – and reduce the burden of administration, allowing clinicians to be more productive, and spend more time with patients.
3:20 pm - 3:40 pm

Main Room

Transforming patient engagement with Workflows: A joined-up approach to building modern patient pathways

Stephanie Riley

Senior Product Manager
DrDoctor

Struggling to manage and scale efficient patient pathways that simplifies flow from intake to discharge? With never-ending repetitive tasks, manual processes, and limited resources, the workload quickly becomes overwhelming. Meet Workflo...

Struggling to manage and scale efficient patient pathways that simplifies flow from intake to discharge? With never-ending repetitive tasks, manual processes, and limited resources, the workload quickly becomes overwhelming. Meet Workflows. A fast, flexible, and efficient way to connect the dots and automate high-value, low complexity tasks across services and care settings, without the hassle of manual co-ordination and follow-up.
3:45 pm - 5:00 pm

Main Room

Coffee break and business meetings

15 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.
5:05 pm - 5:45 pm

Main Room

Closing panel: Harnessing the benefits : data platforms are the future

Ameet Bakhai

Chief Research Information Officer
Royal Free London NHS Foundation Trust

Elisa Steele

Chief Nursing Information Officer
East Kent University Hospitals NHS Foundation Trust

Holly Carr

Chief Clinical Information Officer
Stockport NHS Foundation Trust

Rakesh Patel

Chief Clinical Information Officer
The Hillingdon Hospitals NHS Foundation Trust

Our panel will provide insight & discuss, data sharing more broadly, recognising the work that must be done to build trust across this evolving way of working both for NHS teams, the wider public sector, private sector, and citizens ...

Our panel will provide insight & discuss, data sharing more broadly, recognising the work that must be done to build trust across this evolving way of working both for NHS teams, the wider public sector, private sector, and citizens that provides the appropriate level of assurance around the sharing of patient data in support of improved outcomes for our population.
5:45 pm - 7:30 pm

Main Room

Hotel check-in / free time
7:30 pm - 10:00 pm

Main Room

Drinks reception & networking dinner

Networking sessions – throughout the event we host a networking lunch as well as a dinner and drinks reception to give you ample opportunity to connect with your peers and suppliers over the learnings from the event. Dinner is served i...

Networking sessions – throughout the event we host a networking lunch as well as a dinner and drinks reception to give you ample opportunity to connect with your peers and suppliers over the learnings from the event. Dinner is served in formal-style seating to a set menu. Our delegate team will speak to you to ensure we cater for any specific dietary requirements.
1:10 pm - 1:30 pm

Breakout Room 1

Learn how automation is the much-needed vaccine against software bugs and inefficiencies

Chris Bailey

Enterprise Account Executive
Leapwork

Matt Davis

Manager Sales Engineer
Leapwork

The criticality of software in NHS trusts cannot be understated – whether it is your core EPR or other patient systems. However, the way in which these systems are tested today is posing risk of incidents leaking into production wh...

The criticality of software in NHS trusts cannot be understated – whether it is your core EPR or other patient systems. However, the way in which these systems are tested today is posing risk of incidents leaking into production which can have significant impacts on a trusts ability to deliver high quality patient care.
Most trusts today rely on a small team of manual testers to ensure the safeguarding of these critical systems. But on average manual testing leads to an estimated 20% test coverage across the country.
Learn how NHS trusts have tackled this problem by empowering their manual testers through no-code automation.
2:55 pm - 3:15 pm

Breakout Room 1

Achieving exceptional outcomes in healthcare with user-centred design

Steven Killick

UCD & Healthcare Practice Lead
Tecknuovo

Gus Sargent

CEO & Co-Founder
Tecknuovo

Kieran Blackstone

Managing Director & Co-Founder
Tecknuovo

User-centred design (UCD) is a key enabler for frontline healthcare workers to focus on patient care rather than grappling with inefficient digital services.

Proactively engaging healthcare professionals in the design process, UC...

User-centred design (UCD) is a key enabler for frontline healthcare workers to focus on patient care rather than grappling with inefficient digital services.

Proactively engaging healthcare professionals in the design process, UCD ensures that systems are intuitive to use and aligned with their needs, reducing administrative burden. When combined with Tecknuovo’s Zero Dependency Framework which distributes knowledge and builds enduring capability, you have a powerful model that establishes a sustainable, efficient healthcare environment that prioritises patient care.

This presentation will demonstrate the impact you can achieve with this model and how to bring it to life, today.
3:20 pm - 3:40 pm

Breakout Room 1

Meet OSLER: An AI interface for every clinician

Dom Pimenta

Chief Executive Officer
Tortus AI

O.S.L.E.R is an AI agent, a combination of AI models that can Mimic human behaviour, that has been built by doctors specifically for doctors, to take over all the routine computer work a primary care clinician usually does. Launching wit...

O.S.L.E.R is an AI agent, a combination of AI models that can Mimic human behaviour, that has been built by doctors specifically for doctors, to take over all the routine computer work a primary care clinician usually does. Launching with an intelligent scribe O.S.L.E.R can listen to a consult and create a note and letter instantly. Studies show a 25% time saving, 2x quality of documentation and hugely improves patient and clinician engagement and wellbeing
1:10 pm - 1:30 pm

Breakout Room 2

How to make sure that your EPR journey lands safely and ensure that your staff ‘travel’ with you

Max Wheeler

Chief Operating Officer
Health Systems Support Ltd (HSS)

Victoria Wheeler

Implementation Director
Health Systems Support Ltd (HSS)

We will take you from the planning phase, through take off and flight to a safe, positive ‘landing’ with a people led successful deployment and optimisation of your EPR.
Our presentation team have been involved with digitally e...

We will take you from the planning phase, through take off and flight to a safe, positive ‘landing’ with a people led successful deployment and optimisation of your EPR.
Our presentation team have been involved with digitally enabled change for over 20 years. The highs, lows, the good and the turbulent and most importantly understand the route that will enable your organisation achieve the returns to improve patient care.
A well led transformation and training programme is essential to support your digital implementation, we’ll share our flight path, answer your concerns and give you some useful lessons to take on your journey.
2:55 pm - 3:15 pm

Breakout Room 2

The impact of the Procurement Act on NHS digital procurement

Richard Scowen

Managing Consultant
Apira

Join Richard Scowen, Managing Consultant at Apira, for an insightful presentation on the 2023 Procurement Act changes. Richard will discuss how these changes will affect procurements for digital and technology solutions. He will examine ...

Join Richard Scowen, Managing Consultant at Apira, for an insightful presentation on the 2023 Procurement Act changes. Richard will discuss how these changes will affect procurements for digital and technology solutions. He will examine the tactics for making requirements resilient and best practices for KPIs and contract management. This session is crucial for professionals who want to learn and adjust to the new procurement environment, ensuring efficient and compliant procurement processes.
3:20 pm - 3:40 pm

Breakout Room 2

Join Better to uncover the future of healthcare data with openEHR!

Brian Murray

Sales Director UK & Ireland
BETTER

Darren Ransley

Managing Director
Better UK&I

Hear why OneLondon has chosen Better to deliver its Universal Care Plan alongside the existing Shared Care Record?

Understand how Catalonia is connecting more than 60 hospitals using the Better platform.

Learn how Sloveni...

Hear why OneLondon has chosen Better to deliver its Universal Care Plan alongside the existing Shared Care Record?

Understand how Catalonia is connecting more than 60 hospitals using the Better platform.

Learn how Slovenia has set up a national digital health platform based on openEHR and FHIR to underpin the national eHealth project and enable the creation of a unified national patient record.

How does The Christie utilise both Better Meds ePMA and the Better Low Code Studio to create over 24 PROMs.

And, most importantly, you will have an opportunity to win a bottle of Veuve Clicquot Champagne!
1:10 pm - 1:30 pm

Breakout Room 3

Expectation vs Reality: Making digital work in practice

Steve Gray

Sales Director
Cloud21 Tegria

Mel Churm

Account Manager
Cloud21 Tegria

The hallmark of Cloud21’s work with NHS partners is relating real world issues from our hands-on experience of delivering major system implementations, such as EPRs and associated solutions and technical infrastructure, to our invo...

The hallmark of Cloud21’s work with NHS partners is relating real world issues from our hands-on experience of delivering major system implementations, such as EPRs and associated solutions and technical infrastructure, to our involvement in national initiatives such as the frontline digitisation support offer, and working with major NHS organisations on strategic development and readiness.

Whether you’ve defined what you want and don’t know how to get it, or discovered that what you wanted isn’t feasible, or haven’t been able to progress your plan for the right thing at the right pace, this session will explain how we will guide you through these real world issues to deliver the transformation you have committed to.
2:55 pm - 3:15 pm

Breakout Room 3

The secret to delivering a step change in Digital Health outcomes

Matthew Chase

Head of Healthcare
Avanade

Stuart Bradshaw

Healthcare Advisory Lead
Avanade

Digital Health Transformation often provokes thoughts of long running and complex IT programmes, large budgets and difficult to prove investment cases, and disruption to employees and patients. This much needed change can be delivered ac...

Digital Health Transformation often provokes thoughts of long running and complex IT programmes, large budgets and difficult to prove investment cases, and disruption to employees and patients. This much needed change can be delivered across Health organisations in a more simple and incremental way to deliver outcomes where it’s most needed to improve experience, productivity and care for employees and patients. Join Avanade, the secret sauce behind the running of the world’s largest email and collaboration service NHSmail, in this informative session to discuss how this can be achieved using platforms and capabilities you have available at your fingertips today.
3:20 pm - 3:40 pm

Breakout Room 3

Accelerating adoption of AI in Healthcare

James Norman

EMEA and Life Science Solutions Director
Pure Storage

AI has been a buzzword thrown about as the saviour of healthcare, yet many are struggling to understand what AI is and how it can support improved efficiencies in operational and patient management as well as patient outcomes. This prese...

AI has been a buzzword thrown about as the saviour of healthcare, yet many are struggling to understand what AI is and how it can support improved efficiencies in operational and patient management as well as patient outcomes. This presentation gives an overview as to what AI in healthcare actually is and how organisations can ready themselves to incorporate and build on AI capabilities for improved patient outcomes and operational efficiency across a health economy.

28 June 2024

8:45 am - 8:50 am

Main Room

Chairs' opening remarks
8:50 am - 9:30 am

Main Room

Starting to use AI to enable sustainable healthcare

Dr Abida Abbas

Chief Clinical Information Officer
South West Yorkshire NHS Trust

Paul Burdett

Chief Nursing Information Officer
King’s College Hospital NHS Foundation Trust

Rishi Das-Gupta

Chief Executive Officer
Health Innovation Network South London

Shirlene Oh

Chief Strategy and Population Health Officer
Hampshire Hospitals Foundation Trust

How can we break down the barriers surrounding AI in health care, dispelling myths, and fostering understanding, to successfully deliver integrated solutions that maximise the benefits of artificial intelligence data & innovation
...

How can we break down the barriers surrounding AI in health care, dispelling myths, and fostering understanding, to successfully deliver integrated solutions that maximise the benefits of artificial intelligence data & innovation
9:30 am - 9:50 am

Main Room

AI-Enabled Connected Care Revolutionizes Healthcare

Darren Challender

Director of Healthcare and Advisory
Hitachi Digital Services

Colin Moynihan

Executive Director, Growth & Partnerships
Lumina

Emily Godson

Senior Data Scientist
Hitachi Digital Services

In the evolving healthcare landscape, Artificial Intelligence (AI) integration revolutionizes care delivery. Connected care empowered by AI, improves clinical outcomes, optimizes operational efficiency, and with AI-driven insights from e...

In the evolving healthcare landscape, Artificial Intelligence (AI) integration revolutionizes care delivery. Connected care empowered by AI, improves clinical outcomes, optimizes operational efficiency, and with AI-driven insights from extensive datasets, professionals are empowered to make informed decisions. Embracing AI’s potential, the healthcare industry leads a transformative era, where technology and compassion converge to elevate patient well-being on a global scale.
9:55 am - 10:15 am

Main Room

Delivering an EPR - lessons learned shared

Paul Burdett

Chief Nursing Information Officer
King’s College Hospital NHS Foundation Trust

EPR implementation success hinges on shared knowledge. This session will offer an insider’s look at overcoming challenges and maximising results.
10:20 am - 10:40 am

Main Room

Protect Patients and Healthcare Staff with a Cloud and AI approach to Physical Security

Lewis Pinner

RVP Enterprise Sales
Verkada

Brian Cowen

Chief Operating Officer
Countess of Chester Hospital NHS Foundation Trust

With Martyn’s Law becoming law in 2024, healthcare venues need to adopt new ways to protect their staff and patients. Discover how cloud physical security can secure your healthcare facilities, improve patient care and protect patient ...

With Martyn’s Law becoming law in 2024, healthcare venues need to adopt new ways to protect their staff and patients. Discover how cloud physical security can secure your healthcare facilities, improve patient care and protect patient privacy.
10:45 am - 11:45 pm

Main Room

Coffee break and business meetings

15 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.
11:50 am - 12:10 pm

Main Room

Is a fresh perspective on rostering the shift we need to retain our NHS workforce?

Anas Nader

Chief Executive Officer
Patchwork Health

With over 110,000 current vacancies, it’s no secret that we’re facing an NHS staffing crisis. But what if shift our focus from recruiting new talent to also retaining valued health and care workers? This session will explore how inno...

With over 110,000 current vacancies, it’s no secret that we’re facing an NHS staffing crisis. But what if shift our focus from recruiting new talent to also retaining valued health and care workers? This session will explore how innovative, data-driven rostering technology can help organisations to truly ReThinkTheRota, by empowering clinicians, improving flexibility and reducing temporary staffing reliance.
12:10 pm - 12:40 pm

Main Room

Delivering sustainable healthcare: top three priorities

Jacqueline Totterdell

Group Chief Executive
Epsom and St Helier University Hospitals and St George’s University Hospitals NHS Foundation Trust

Doug Stewart

Chief Clinical Information Officer
Central and North West London NHS Foundation Trust

What does sustainable healthcare really mean? In this interactive discussion session, we will take our learnings from the last two days and prioritise the top three actions for NHS organisations right now.
12:40 pm - 1:10 pm

Main Room

Panel discussion: The future of healthcare

Jacqueline Totterdell

Group Chief Executive
Epsom and St Helier University Hospitals and St George’s University Hospitals NHS Foundation Trust

Stephanie Cartwright

Group Director of Place
Royal Wolverhampton & Walsall Healthcare NHS Trust

Rachel Murphy

Founder
Grafter

Rishi Das-Gupta

Chief Executive Officer
Health Innovation Network South London

What are the perspectives of our panellists regarding the future of healthcare? How do they envision the 15-year strategy in developing healthcare, the workforce, and the delivery of care across the entire healthcare ecosystem?
1:10 pm - 1:15 pm

Main Room

Chairs' closing remarks
1:15 pm - 2:00 pm

Main Room

Networking lunch

An opportunity to connect with your peers and suppliers to talk over the learnings from the event. Lunch is served buffet style and a range of options are available to cater for different dietary requirements.
9:55 am - 10:15 am

Breakout Room 1

Managing improved outcomes for a population - a reflective view of improvement

Stephanie Cartwright

Group Director of Place
Royal Wolverhampton & Walsall Healthcare NHS Trust

Have your population health initiatives delivered real results? This session will focus on measuring success and optimising programmes for lasting improvement.
10:20 am - 10:40 am

Breakout Room 1

Redesigning the employee experience: A digital perspective

Leatham Green

Transformation Director
Oracle

This is a new time – Employees are choosing to redesign their expectations of work – with empowerment driven by personalised experiences. This session will explore why employee experience is important in the health care sector and ho...

This is a new time – Employees are choosing to redesign their expectations of work – with empowerment driven by personalised experiences. This session will explore why employee experience is important in the health care sector and how organisations are seeking to integrate and connect processes, systems and people in a simple, intuitive, and personalised way that brings benefit to the wider health eco-system – ultimately improving the experience for the patient.
• What is employee experience and why does it matter
• How to connect the patient and the employee experience
• Why self-serve is key to empowering our employees
• How to maximise the impact of your employee experience
10:20 am - 10:40 am

Breakout Room 2

Improving the patient experience with virtual care solutions

Steven Wishart

Head of Healthcare & Education
Mitel

Joanna Metcalfe

UCC Account Manager - Health and Life Sciences
Mitel

In today’s rapidly evolving and fragmented healthcare market, the demand for innovative solutions to streamline clinical workflows and enhance patient care has never been more critical. Join us to explore how Mitel’s Virtual Care...

In today’s rapidly evolving and fragmented healthcare market, the demand for innovative solutions to streamline clinical workflows and enhance patient care has never been more critical. Join us to explore how Mitel’s Virtual Care Collaboration Services (VCCS) leverage digital transformation and artificial intelligence (AI) to revolutionise healthcare experiences for both patients and providers. Learn how VCCS addresses the challenges of resource management, staff scheduling, data privacy, and regulatory compliance using Mitel’s communications solutions all while delivering a cost-efficient and patient-centric experience.
10:20 am - 10:40 am

Breakout Room 3

Conversational AI and new messaging channels: Deliver care faster, better and personalised to improve patient outcomes and expand capacity

Ross Hunter

Head of Commercial
Cisco

In an always-on world, patients expect healthcare to mirror the same convenience, personalisation and availability as the consumer sector. Ramping up digital engagement is now essential to meet these demands, address access challenges an...

In an always-on world, patients expect healthcare to mirror the same convenience, personalisation and availability as the consumer sector. Ramping up digital engagement is now essential to meet these demands, address access challenges and improve patient safety.

We’ll explore results achieved with the switch to digital-first communications and introduce the next-gen Cloud Communications Platform (CPaaS) delivering patient-led engagement across multiple channels and portals into a unified, seamless experience.

Learn how AI empowers patients to self-manage care and the unparalleled features of new messaging channels.

• Digital pre-op support reduces cancellations by 28%
• AI and automation expanding capacity
• RCS: feature-rich SMS successor tripling engagement
• Securing patient trust with branded, verified messaging